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Home Support FAQ || Common questions & answers Using and Operating the X5 Pager
Questions and answers regarding the operation and usage of the X5 pager

How do I change a capcode?

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Using and Operating the X5 Pager

The user can enable or disable dynamic capcodes on the Capcode screen from each respective folder. If a capcode is dynamic it is shown with a small selector box in front of the capcode.

capcodes

To toggle the capcode on and off, select the capcode with the UP or DOWN button and then press the RIGHT button to change its state.

A disabled (unticked) capcode will not receive any of the messages addressed to that capcode!
 

How does the X5 pager handle repeat messages?

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Using and Operating the X5 Pager
The X5 pager has a special feature to cater for repeat message reception. Some paging networks transmit each message multiple times within a set time period to ensure that the message is received by the recipient. The X5 employs a special technique to improve reception sensitivity and accuracy by using the redundant message information to improve the received message. However, the user does not want to end up with the same message multiple times in the message folder and have to acknowledge each repeated message. When the first occurrence of the message is received the pager alerts the user in the usual way. The X5 will treat repeated messages as copies as long as they have been sent within the Repeat Message Time-out interval. A repeat message received outside the Repeat Message Time-out interval will be treated as a new message, even if a copy of the message already exists on the pager. Repeat messages that have been received within the Repeat Message Time-out interval will be used to correct an already received copy if the original message was received with errors.
The Repeat Message Time-out interval should be set to a value of 75 seconds if three repeat messages are sent at 30 second intervals. The Repeat Message Time-out value can be set in increments of 15 seconds. A value of 0 will disable the Repeat Message reception feature. The X5 can keep up to 12 copies of a repeat message in its internal temporary message buffer to match existing messages to repeat message copies. If the internal buffer overflows, a message repeat will be treated as a new message.
 

How do I change the sound a button makes when it is clicked?

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Using and Operating the X5 Pager

Form the Home screen select the green Menu button and then scroll down and select the Button Sound option.

Button sound is a global setting that determines what noise is made when the pager buttons are pressed.

It has three options:

  • Beep (default)
  • Click
  • No Sound
 

How do I change the length of an alert?

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Using and Operating the X5 Pager

From the Home screen select the green Menu button and then scroll down and select Alert Duration.

Alert Duration controls the duration of the audible alarm and/or vibration for all alerts. There are 3 options:
Short – 15 seconds
Normal – 30 seconds
Continuous - alarm will continue until the alert is acknowledged.

 

How do I set the holster lock on?

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Using and Operating the X5 Pager

From the Home screen select the green Menu button and choose the Holster Lock menu.

The Holster Lock menu controls the behaviour of the pager when it is in the holster. The pager automatically detects when it is placed in the supplied holster and can automatically deactivate all keys while it is in the holster. Navigate to 'Enable' and press RIGHT to turn Auto Holster lock on and deactivate all keys while in the Holster. To turn the Auto Holster Lock off and leave the keys active while the pager is in the holster, navigate to 'Disable' and press RIGHT. The default value is 'Enable'. When in Key Lock mode, the pager displays the logo screen (which covers the whole screen) to indicate that no user interface is available.

The pager is automatically released from Key Lock mode whenever there is an incoming message or alert of any kind
'Sound effects' controls whether the pager beeps as the pager is placed into or removed from the holster and the keys are locked or unlocked. The setting is ignored if Holster Key Lock is set to Disabled.
 

How do I change the alert type?

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Using and Operating the X5 Pager

From the Home screen press the green Menu button and then select Alert Type.

Alert Type controls volume or vibration options when the pager issues an alert. There are 3 items that can be controlled: pager vibrate; level of the audible alert; and whether a reminder alert should sound.
Vibrate controls whether the pager vibrates with every alert. Toggle between vibrate ON and OFF by navigating to the item and pressing RIGHT. The default is ON.
To control the audible alert you can select one of the 4 options: Silent, Escalating, Soft, Loud. Navigate to the option you want and press RIGHT. Only one of the 4 options can be selected.
The escalating option causes the pager volume to increase while the alert is sounding. If the 'Vibrate' option is turned off and the 'Silent' audible setting is selected the pager will not issue any notification for any alerts. The loud option plays a single loud tone while the alert is sounding. The default setting is loud.
Reminder Beep controls whether the pager continues to issue an audible and/or vibrate notification until the alert is unacknowledged. An alert will last for the Duration specified or until the alert is acknowledged. If the alert remains unacknowledged the signal will be repeated every 2 minutes for the specified duration. If the Alert Duration is set to continuous then Beep Reminder has no effect.
The Alert settings apply for all types of alerts, including low battery alerts.

 

How I change the screen settings?

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Using and Operating the X5 Pager

From the Home Screen press the green Menu button and then choose the Screen Settings option.

This option provides control on how the screen display operates. You can control the brightness of the screen with three options, Maximum (Bright), Normal and Minimum (Dim).
Screen time-out determines how long the pager screen is displayed before going blank. It has the following values: 30 secs, 45 secs, 60 secs, 75 secs and 90 Secs. The default setting is 30 seconds. The shorter the screen time-out setting, the less drain there is on the battery.
Holstering the pager has no effect on the screen time-out unless Holster Key Lock is ON, in which case the screen blanks 10 seconds after holstering.
Wall Charger controls how the pager operates when it is placed in the charger. If the charger is attached vertically to a wall the pager is upside down as it re-charges. If this option is selected then whenever the pager is being charged it inverts the display so that it appears the correct way up while in the charger. The 4 navigation buttons are also reversed so they operate correctly in this position. The Red and Green buttons are not reversed.
When the pager is removed from the charger the display and buttons automatically revert to their normal orientation.
The Wall Charger option toggles from on or off. To change it, navigate to the option and press the RIGHT button.

 

How do I switch profiles?

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Using and Operating the X5 Pager

The X5 pager supports up to 16 individual user profiles. User profiles contain information about alert settings, display settings, certain network specific parameters and a list of capcodes that are active when the profile is selected. If the X5 is fitted with a synthesised receiver, it is possible to use the pager as multi-channel/multi-protocol receiver by specifying different network frequencies or baud rates in each profile.


The profile can be switched by the user manually from the system menu depending on the configuration of the pager firmware. Profiles are always switch-able by a specific OTA message

The display of the currently active profile can be suppressed by disabling the Show Profile feature in the feature settings.

 

 


To change the currently selected profile, activate the main menu from the home page by pressing the MENU button.

profiles1

Select Profiles from the menu and press the right button, select the desired profile from the list of profiles shown.

profiles2

The profile name and settings are determined at time of programming of the pager. To see the currently active settings, select the profile and go through the menu options and settings to see the currently active configuration of the selected profile.

profiles3

These settings can be changed by the user but are not persistent. If the profile is switched all the settings will revert to the settings of the originally programmed profile.

 

How do I turn the pager on or off at a specific time?

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Using and Operating the X5 Pager
The pager can be automatically turned on or off at a specific time and to be operational only during certain hours of the day. From the Clock page press the green MENU button to show the clock pop-up menu, select the Auto on/off function, select Auto on and proceed similarly to setting an alarm for both off and on times. If the Auto-Off time is chosen to be prior to the current time, the pager will turn off at the Auto-Off time the following day. If the Auto-On time is chosen within the same minute of the current time and the pager is then manually turned off the pager will turn on the following day at the set Auto-On time.
 

How do I set the date and time?

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Using and Operating the X5 Pager

From the Clock page press the green MENU button to show the clock pop-up menu, select the Set clock... function and press the RIGHT button.

setclock1

Using the RIGHT or LEFT button scroll between the hour, minutes, weekday, day, month and year items and change the selected item with the UP or DOWN buttons.

setclock2

 

Once the selections are made press the green MENU button to accept the settings or the red CANCEL button to discard the settings. The clock time will start counting from the set time at 00 seconds once the green MENU button is pressed.

 

How do I set an alarm?

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Using and Operating the X5 Pager

From the Clock page press the green MENU button to show the clock pop-up menu, select the Set alarm... function and press the RIGHT button.

setalarm

 

From the Set Alarm menu select Alarm time... and press the RIGHT button.

setalarmtime

Using the RIGHT or LEFT button scroll between the hour, minutes and On or Off items. Change the selected item with the UP or DOWN buttons. Once the alarm time is set, make sure the alarm clock is turned on by setting the On/Off item to On. Press the green MENU button to accept the settings or the red CANCEL button to discard the settings.

setalarmend

 

If the alarm time is set to a value less than the current time, the alarm will occur the next day. The alarm will repeat every day until the Alarm is reset. The alarm will sound even if the pager is turned off.
Choosing Tone... from the Set Alarm menu allows to select assign a specific alert tune to the alarm clock.

The pager will automatically turn itself on at the specified time if an alarm time has been set and the pager is turned off.
 

How do I use the On Screen Keyboard?

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Using and Operating the X5 Pager

The X5 incorporate a powerful On-Screen Keyboard to enter text into the pager. This keyboard is used to edit folder names, keywords, etc. The top line of the display shows the created word with a red cursor. Using the UP, DOWN, LEFT and RIGHT buttons select the character to be entered, then press the green MENU/SELECT button to enter the desired character. The Shift key will toggle between upper and lower case characters. The keyboard will automatically revert back to lower case characters once an upper case character has been entered, unless the keyboard has been locked in the current shift state with the Lock button.
Select the Alt button to access special keys. The keyboard will change to display punctuation and special characters, for example with umlauts. (The set of characters will depend on the language version of the pager software).
Once the word had been completely entered, select the Enter key and confirm with the green MENU/SELECT button.

keyboard

 

What are the elements on the home screen?

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Using and Operating the X5 Pager

The Home Screen is divided into three sections, the status icon display and battery level indicator, the date and time display and the main menu with scrollbar and selector.

screendisplay

The status icons show the current state of the receiver status, alerting setup, alarm clock or charger status. The battery level shows the remaining capacity of the re-chargeable battery.
pocsagicon POCSAG/FLEX-Signal present indicator
soundicon Sound Alert enabled
vibratecicon Vibrating Alert enabled
alarmicon Alarm clock enabled
charger icon Pager is placed on charger

A battery icon with 6 discrete levels, ranging from almost empty to full, indicates the battery level. The pager alerts you when the battery drops to a level (<15%) where message reception is compromised, and prompts you to re-charge the battery. For optimum message reliability, re-charge the battery as soon as the low battery alert is received.

The date and time display shows the current date and time of the real-time clock of the pager. Its format can be changed to display the time in 12-hour or 24-hour format in the Clock menu.

The home page navigation list consists of the following options (unless these have been programmed in a customized format using the Programming SDK):

  • Inbox (special message folder), Folders
  • Trash (special message folder),
  • Clock menu
  • About menu.

A list item is selected by using the UP and DOWN buttons of the pager. The selected item is activated by pressing the RIGHT button.

 

How do I set and use my PIN?

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Using and Operating the X5 Pager

The X5 pager has a 4 digit Personal Identification Number (PIN) lock security option. If this option is enabled, a 4 digit code must first be entered before the pager turns on and can be used. This prevents unauthorised persons from accessing messages on the X5 pager. To enter the 4 digit PIN use the directional keys to select the digit in between the blue arrow cursor and scroll through the digits 0...9 using the up or down keys. Use the left and right keys to select the digit to change. Once the correct PIN is "dialled in", press the MENU button to accept the PIN. If the PIN was entered correctly, the pager turns on. If the PIN was entered incorrectly, the pager will turn off and the PIN-Lock error count will be incremented.

pin1

If a PIN has been entered incorrectly for 10 times, the pager will permanently lock and can only be unlocked by reprogramming the pager using the programming software. A successful login will reset the PIN lock counter.
The PIN login process is omitted, if a PIN has not been set during programming the pager with the programming software. A PIN value of 0 will bypass the login process.

pin2

 

What do the buttons do on the front of the pager?

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Using and Operating the X5 Pager

There are a total of six buttons on the X5 pager. The directional buttons are located at the bottom of the pager. The MENU / SELECT button is located to the left above the directional buttons and there is a raised green dot above the button. The CANCEL button is located to the right above the directional buttons and there is a raised red dot above the button.

buttons

 

The MENU button is used in any situation where more information is required on a selected object or an action is performed. For example, pressing the MENU button in the Inbox, Folder or Trash view shows a pop-up menu with specific menu items for the menu item that is currently selected. Pressing the MENU button whilst in the main menu view will make the System Menu pop-up appear. The green MENU button is also used to turn the pager on. Hold down the green MENU button for 3 seconds to turn the pager on.

The CANCEL button will abort the current function and will close an openpop-up menu without selecting the currently highlighted option. Itwill take you back to the main menu view if pressed repeatedly.

The directional buttons UP, DOWN, LEFT or RIGHT will navigate the menus. The UP or DOWN button will move the menu selector bar to the requested option, the RIGHT button will select the menu while the LEFT button will exit the selected menu or sub-menu. When a directional button is held down in one direction for more than one second, the button auto-repeats at a rate of approximately one press every ¼ second to enable quick scrolling through lists and options.

 

Why is the screen upside down?

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Using and Operating the X5 Pager

If the Wall Charger option has been ticked in the Screen Settings menu, the screen will be inverted and the navigation buttons reversed while the pager is on the wall charger. Note that the Wall Charger option is only available when the Screen Orientation Feature is enabled. The pager can still be operated in a normal way, just upside down. The screen will revert to the normal orientation when the pager is removed from the charger.

upsidedown

 

Can I place a protective film over the front lens?

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FAQ - Using and Operating the X5 Pager

It is very important that this is not done for the Intrinsically Safe pager (the X5-i) as any surface material may invalidate the safety rating.

On all other pagers this is permissible, but given the strength and durability of the screen lens it should not be required.

 

What is the Signal Strength RSSI option for?

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FAQ - Using and Operating the X5 Pager

The Signal strength option will show the current Received Signal Strength Index (RSSI) value of the receiver. This is a useful diagnostic tool to determine whether the pager is in a sufficiently strong field to be able to receive messages.

rsistrength

 

What is the oscilloscope option for?

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FAQ - Using and Operating the X5 Pager

The Oscilloscope display shows the currently received signal as an oscillograph. The scaling of the graph can be adjusted with the left or right buttons. The sample rate is adjustable from POCSAG 512, POCSAG 1200, POCSAG 2400 and FLEX with the right and left buttons. This is used as a diagnostic tool to determine field strengths.

oscill

 

How do I see my battery consumption history?

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FAQ - Using and Operating the X5 Pager

Go the About Page and select  the Battery Chart option. A page like the one below will show the battery level over the last 12.5 days. The chart curve will be displayed green to indicate when the battery was being charged. The chart curve will be red when the battery level was below 15%, otherwise it will be displayed in blue.

batteryhistory

 

How do I turn off the pager?

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FAQ - Using and Operating the X5 Pager

While in the main menu view press the green MENU button to pop-up the system menu. Select the Off... menu function by moving the selection bar with the UP or DOWN button until the word "Off..." is highlighted and then press the RIGHT button. The "Turn off" warning dialogue will pop up. Pressing the green MENU button will confirm the dialogue and the pager will be turned off.

pageroff

 

Will my alarms still work whilst the pager is on the charger?

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FAQ - Using and Operating the X5 Pager
Yes - if an alarm time or auto-on time has been set and the pager is turned off and placed on the charger, the pager will automatically turn on when the alarm time or auto-on time is due.
 

How do I know how far the pager has been charged?

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FAQ - Using and Operating the X5 Pager

When the pager is first placed on the powered charger it will display the charger screen showing the current battery capacity.

charging

If the pager was turned on before it was placed on the charger and a button is pressed, the screen will show the Home Page. If the pager was turned off before it was placed on the charger, it will display the charging screen when a button is pressed. If the pager is turned off while charging and the green button is held for more than 2 seconds, the pager will turn on.

 

What do the flashing LEDs mean when the pager is charging?

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FAQ - Using and Operating the X5 Pager
When the pager is on the charger, the red LED on the top left side of the pager flashes to indicate the charging state of the pager. The flashes indicate:
  • once every second - the battery is recharging
  • once every 2 seconds - the battery is fully charged
  • twice per second - the battery is <2% capacity, the unit will not operate until the battery has more charge
 

I have forgotten my pin and the pager is locked

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FAQ - Using and Operating the X5 Pager

If you see an image like this on the screen then the pager has had the PIN feature enabled and you have entered the incorrect PIN more than 10 times.

To reset the pager you must re-programme it using either the Web Programming Tool or the X5 Programming Terminal. A successful log-in will reset the PIN.

lockedscreen